Privacy Policy

Buy2Cart Trading F.Z.E.
Effective Date: 09 September 2026
Last Updated: 09 September 2026

Buy2Cart Trading F.Z.E. (“Buy2Cart”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, purchasing our products, communicating with us, or otherwise interacting with our services.

This Privacy Policy (“Policy”) explains how we collect, use, disclose, store, and otherwise process personal information when you visit buy2cart.com, create an account, place an order, communicate with us, participate in promotions, or otherwise use our website, products, and services (collectively, the “Services”).

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to you.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Nothing in this Policy is intended to limit any rights available to you under applicable UAE data protection or consumer protection laws.

1. Personal Information We Collect

The personal information we collect depends on how you interact with Buy2Cart and the Services you use.

We may collect the following categories of information:

1.1 Contact Information

This may include:

• Full name

• Email address

• Mobile or telephone number

• Billing address

• Shipping or delivery address

• Country or region

1.2 Account Information

If you create an account with us, we may collect information such as:

• Username or account identifier

• Password or authentication information

• Account preferences

• Saved addresses

• Communication preferences

• Other account settings

Passwords and similar credentials may be processed through Shopify or other service providers and may not be directly accessible to Buy2Cart.

1.3 Order and Transaction Information

When you browse or purchase from Buy2Cart, we may collect information relating to:

• Products viewed

• Products added to your cart

• Products added to a wish list, where applicable

• Products purchased

• Order history

• Returns, refunds, exchanges, or cancellations

• Discounts or promotional codes used

• Shipping and fulfillment information

• Payment method selected

• Transaction status

• Payment confirmation

1.4 Payment Information

When you make a purchase, payment information may be collected and processed by Shopify and/or our authorized payment service providers.

Depending on your chosen payment method, this may include:

• Credit or debit card information

• Bank or financial account information

• Billing information

• Transaction details

• Payment confirmation

• Buy Now, Pay Later (“BNPL”) information where applicable

Buy2Cart does not necessarily directly receive or store complete payment card details. Payment information may instead be securely processed by the applicable payment provider according to its own privacy and security practices.

1.5 Communications

We may collect information you provide when you communicate with us through channels such as:

• Email

• Telephone

• WhatsApp or other messaging services

• Social media

• Website forms

• Customer service inquiries

• Product reviews

• Complaints or feedback

1.6 Device and Technical Information

When you access our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Network information

• Device identifiers

• Cookie identifiers

• Website activity

• Pages or products viewed

• Date and time of access

• Referring website or source

1.7 Marketing and Advertising Information

We may collect information about how you interact with our advertisements, marketing campaigns, promotional messages, emails, social media content, and other marketing materials.

This may include information about products you viewed, advertisements you interacted with, promotional links you used, or purchases associated with marketing or affiliate campaigns.

2. How We Collect Personal Information

We may collect personal information from the following sources:

2.1 Directly From You

For example, when you:

• Place an order

• Create an account

• Contact customer service

• Complete a website form

• Subscribe to marketing communications

• Submit a review

• Participate in a promotion or campaign

• Communicate with us through social media or messaging platforms

2.2 Automatically

Certain information may be collected automatically when you use our website through technologies such as:

• Cookies

• Pixels

• Tags

• Analytics technologies

• Similar tracking technologies

2.3 Service Providers

We may receive information from companies that help us operate our business, such as:

• Shopify

• Payment processors

• BNPL providers

• Shipping and courier providers

• Fulfillment providers

• Analytics providers

• Marketing and advertising providers

• Customer service platforms

• Fraud prevention and security providers

2.4 Business Partners and Other Third Parties

Where permitted by law, we may receive information from business partners, affiliates, advertising platforms, social media platforms, or other third parties.

3. How We Use Personal Information

We may use personal information for the following purposes:

3.1 Processing and Fulfilling Orders

We use personal information to:

• Process orders

• Verify transactions

• Process payments

• Prepare and fulfill purchases

• Arrange shipping and delivery

• Provide order updates

• Process returns, refunds, exchanges, or cancellations

• Communicate with you regarding your order

3.2 Providing and Improving Our Services

We may use information to:

• Operate our website

• Maintain customer accounts

• Remember customer preferences

• Improve our products and Services

• Personalize the shopping experience

• Recommend relevant products

• Analyze website performance

• Understand customer preferences and purchasing behavior

• Improve customer support

3.3 Customer Service and Communications

We may use your information to:

• Respond to inquiries

• Provide customer support

• Resolve complaints

• Provide information about orders

• Communicate important changes relating to our Services, policies, or accounts

• Maintain our business relationship with you

3.4 Marketing and Advertising

Where permitted by applicable law, we may use personal information to:

• Send promotional emails or messages

• Inform you about new products

• Provide discount codes or promotional offers

• Promote sales, campaigns, or events

• Personalize advertisements

• Measure advertising performance

• Understand customer engagement

• Conduct remarketing or retargeting campaigns

You may opt out of promotional email communications at any time by using the unsubscribe option provided in our emails.

Opting out of marketing communications does not prevent us from sending necessary transactional or service-related communications, such as order confirmations, delivery updates, account notifications, or important policy notices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate and improve the Services.

Cookies may be used to:

• Remember items in your shopping cart

• Maintain website functionality

• Remember preferences

• Analyze website traffic and performance

• Understand how customers use our website

• Measure advertising effectiveness

• Provide personalized advertising

• Prevent fraud and improve security

Some cookies may be provided by Shopify or other third-party service providers.

Depending on your browser, device, location, and applicable law, you may be able to manage or disable certain cookies through your browser settings or available cookie/privacy controls.

Disabling certain cookies may affect the functionality or performance of the website.

5. How We Disclose Personal Information

We do not disclose personal information except where reasonably necessary to operate our business, provide the Services, comply with legal obligations, or for other purposes described in this Policy.

We may disclose personal information to:

5.1 Shopify

Our online store is powered by Shopify. Shopify may collect and process information relating to your access to and use of our store in order to provide its e-commerce services and related features.

5.2 Payment and BNPL Providers

Information necessary to process payments or financing arrangements may be disclosed to the applicable payment processor, bank, financial institution, or BNPL provider selected by you.

These providers process information according to their own privacy policies and applicable legal requirements.

5.3 Shipping, Courier, and Fulfillment Providers

We may provide information such as your:

• Name

• Mobile number

• Delivery address

• Order details

• Delivery instructions

to courier, shipping, logistics, or fulfillment providers where necessary to deliver your order.

5.4 Technology and Service Providers

We may disclose information to providers that assist us with services such as:

• Website hosting

• Cloud storage

• Customer relationship management

• Customer support

• Data analytics

• Marketing

• Advertising

• Email or messaging services

• Fraud prevention

• Cybersecurity

• Accounting or professional services

These providers may process personal information on our behalf where necessary to perform their services.

5.5 Marketing and Advertising Partners

Where permitted by applicable law, we may work with advertising, analytics, affiliate, or marketing platforms to promote Buy2Cart and measure the effectiveness of our campaigns.

Information used for advertising may include website activity, product interactions, advertising identifiers, and other information permitted under applicable law and your privacy settings.

5.6 Where You Direct or Consent to Disclosure

We may disclose information when you request, authorize, or consent to us doing so.

5.7 Legal and Regulatory Requirements

We may disclose personal information when reasonably necessary to:

• Comply with applicable laws or regulations

• Respond to lawful requests from courts, regulators, law enforcement, or government authorities

• Enforce our Terms of Service or other policies

• Protect our legal rights

• Protect customers or other persons

• Detect or investigate fraud, illegal activity, security incidents, or misuse of our Services

5.8 Business Transactions

If Buy2Cart undergoes a merger, acquisition, restructuring, financing, sale of assets, insolvency, or similar business transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

6. Relationship With Shopify

Our online store is hosted and supported by Shopify.

Shopify collects and processes certain personal information relating to your access to and use of our store in order to provide and improve its services.

Information submitted through our website may therefore be transmitted to or processed by Shopify and other service providers that may operate in countries other than your country of residence.

Shopify may also process information independently for certain features and services in accordance with its own privacy policies.

For more information about Shopify's processing of personal information and the privacy rights available in connection with Shopify services, please refer to Shopify's applicable privacy notices and privacy portal.

7. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, payment services, social media platforms, or other online services.

We do not control these third parties and are not responsible for their privacy, security, content, or data-handling practices.

When you access a third-party service, any information you provide may be governed by that third party's own privacy policy and terms.

We encourage you to review the applicable privacy policies before providing personal information to third-party services.

8. Social Media and Public Content

If you interact with Buy2Cart through social media or post information publicly, certain information may be visible to other users.

Information you voluntarily make public, such as comments, reviews, photos, videos, or social media posts, may be viewed, copied, or shared by others.

Please consider this before publicly sharing personal information.

9. Security of Personal Information

We use reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission, online payment, or data storage can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account credentials and should not share passwords or other authentication information with unauthorized persons.

If you believe your Buy2Cart account or information has been compromised, please contact us promptly.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as otherwise required or permitted by applicable law.

The appropriate retention period may depend on factors such as:

• Whether you maintain an account with us

• Whether information is required to fulfill an order

• Accounting or tax requirements

• Legal and regulatory requirements

• Fraud prevention and security requirements

• Resolution of complaints or disputes

• Enforcement of agreements or policies

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements and our data retention practices.

11. International Data Transfers

Buy2Cart is based in the United Arab Emirates and serves customers in the UAE and other locations.

Because we use Shopify and other international service providers, personal information may be transferred to, stored in, or processed in countries outside the country where you reside.

Where required by applicable law, appropriate safeguards or recognized transfer mechanisms may be used for international transfers of personal information.

By using international service providers, information may be subject to the laws of the jurisdiction in which it is processed.

12. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• Request information about personal information we process about you

• Request access to your personal information

• Request correction of inaccurate or incomplete personal information

• Request deletion of personal information where legally permitted

• Request restriction of certain processing where applicable

• Object to certain processing where applicable

• Withdraw consent where processing is based on consent

• Request a copy or transfer of certain personal information where applicable

• Opt out of certain marketing communications

These rights are not absolute and may be subject to exceptions or limitations under applicable law.

We may need to verify your identity before processing a privacy request.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

13. Marketing Preferences

You may unsubscribe from promotional emails by using the unsubscribe option included in our marketing emails.

For other promotional communications, you may contact us to request that we stop sending marketing communications through a particular channel.

Even if you opt out of marketing, we may continue sending communications necessary to complete transactions or provide the Services you requested.

14. Children's Privacy

Our Services are intended for customers who are legally capable of entering into transactions or who use the Services with appropriate parental or guardian involvement where required.

We do not knowingly collect personal information directly from children in circumstances prohibited by applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

15. Fraud Prevention and Security

We may process personal information to protect Buy2Cart, our customers, payment providers, and other parties from fraudulent, unauthorized, illegal, unsafe, or malicious activity.

This may include using information to:

• Verify transactions

• Detect suspicious orders

• Authenticate accounts

• Prevent payment fraud

• Investigate suspected misuse

• Protect the security and integrity of our Services

We may cooperate with payment providers, financial institutions, service providers, or competent authorities when reasonably necessary and permitted or required by law.

16. Complaints

If you have a concern or complaint regarding how Buy2Cart handles your personal information, please contact us using the details provided below.

We will review privacy-related complaints and respond as appropriate in accordance with applicable requirements.

Depending on your location and applicable law, you may also have the right to submit a complaint to the relevant data protection or regulatory authority.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our business practices

• Our Services

• Technology

• Service providers

• Legal or regulatory requirements

• Privacy or security practices

When we update this Policy, we will publish the revised version on our website and update the “Last Updated” date.

Where required by applicable law, we may provide additional notice regarding material changes.

We encourage customers to review this Privacy Policy periodically.

18. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise a privacy right available to you, please contact:

Buy2Cart Trading F.Z.E.

Email: support@buy2cart.com
Mobile: +971 54 500 CART (2278)
Address: Unit 502 Bldg. 716 Hamdan Bin Mohammed Street, E10 Al Danah, Abu Dhabi, United Arab Emirates